VALA2016 Session 4 Karasmanis

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vala peer reviewed
Antonia Lamanna
Antonia Lamanna
Sharon Karismanis
Sharon Karasmanis

Students first: innovative partnerships to enrich the student academic experience

VALA2016 CONCURRENT SESSION 4: Working Together
Tuesday 9 February 2016, 14:45 – 15:15
Persistent URL: http://www.vala.org.au/vala2016-proceedings/vala2016-session-4-karasmanis

Sharon Karasmanis and Antonia Lamanna

La Trobe University, Vic

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Read the paper, view the video of the presentation on the VALA2016 GigTV channel and view the presentation slides here:

Abstract

University libraries are no longer only the domain of librarians, students and scholars. As collections have moved online, libraries have created more collaborative working spaces for students, and incorporated other enquiry services such as IT or academic skills assistance. In 2015, La Trobe University went one step further and integrated Student Administration services to extend the student help portfolio via single physical and virtual service points. As part of a total University and Library restructure, a new service model was created in the Library, incorporating six specialist help areas: Library, Student Administration, Course Advisors, IT, Careers, and Academic Skills.

 

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VALA2006 Session 16 Karasmanis

VALA2006Online Tutorials: delivering training in VDX Document Delivery to end users – on campus, off campus and offshore

VALA 2006 CONCURRENT SESSION 16: Managing Internal and External Stakeholders
Friday 10 February 2006, 14:00 – 14:30
Persistent URL: http://www.vala.org.au/vala2006-proceedings/vala2006-session-16-karasmanis

VALA Peer Reviewed PaperSharon Karasmanis

Interlending and Document Delivery, Deputy Resource Delivery Services Librarian, La Trobe University Library
http://www.lib.latrobe.edu.au

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Abstract

La Trobe University Library provides interlending and document delivery services to academic staff and postgraduate students located in campuses and research centres in the Melbourne metropolitan area and regional Victoria, as well as remote off campus students throughout Australia, and off shore students predominantly in China and Vietnam. In 2004, the Library implemented VDX software to manage all interlending and document delivery requests. ZPortal, the web based customer interface, provides request management and desktop delivery of documents. This paper describes the experience of developing online tutorials, in response to the need to provide a simple training solution for all end users in the use of this new system.