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VALA2008 Session 9 Feighan
Measuring your work and reporting your value as we move to Library 2.0
VALA 2008 CONCURRENT SESSION 9: Management Information
Wednesday 6 February 2008 14:00 – 14:30
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-9-feighan
David Feighan
Assistant Director, Library & Information Services, Australian Taxation Office
http://www.ato.gov.au
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VALA2008 Session 9 Feighan Paper 413.37 KB
VALA2008 Session 9 Feighan Presentation 2.06 MB
VALA2008 Session 9 Feighan Podcast 14.05 MB
Abstract
As libraries shift towards Library 2.0 structures and service delivery models, they face the challenge of continuing to measure and report meaningful metrics. At the same time, many host organisations have become increasingly focused on accountability and the reporting of value. This has had an impact on the rigour and detail expected of libraries when reporting to their host organisations. This paper looks at the current state of eLibrary performance metrics, and considers these metrics against the increasing demand to report more than just usage. In doing so, the paper considers the options available to libraries to measure and report value in the emerging Library 2.0 environment.