VALA20120If you can't measure it, you can't manage it: transforming library usage data into strategic information

VALA 2010 CONCURRENT SESSION 15 - Digitisation/Publishing
Thursday 11 February 2010 13:45 - 14:15
Persistent URL: http://www.vala.org.au/vala2010-proceedings/vala2010-session-15-firth

VALA2010 Invited PaperLes Firth

Yarra Plenty Regional Library
http://www.yprl.vic.gov.au

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Abstract

Whilst most of the systems and products libraries used in our daily work can and do produce a wealth of measurement detail, the problem that persists is "what does this all mean?" What we want is information. What we get is data. This presentation will show how Yarra Plenty Regional Library achieves that transformation: data into information. Using real data, you will see the tools that have been developed to give YPRL management insights into many aspects of the services provided by a modern public library. From collection management to WiFi usage, from public PC utilisation to door counts, eight different aspects of public library services will be discussed.

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