VALA2012 Session 7 Peasley

Demystifying automated retrieval systems: the clients' perspective

VALA2012 CONCURRENT SESSION 7: Spaces, Physical and Virtual
Wednesday 8 February 2012, 13:45 - 14:15
Persistent URL: http://www.vala.org.au/vala2012-proceedings/vala2012-session-7-peasley

Jennifer Peasley

Macquarie University Library, NSW

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pdf  VALA2012-Session-7-Peasley-Paper (61.21 kB)

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Wednesday, February 08, 2012, 1:45 PM AUSEDT, 27 Minutes 54 Seconds.

Abstract

The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.

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