First experience of implementing a cloud computing SaaS application
VALA2014 CONCURRENT SESSION 3: Cloud Gazing
Melbourne Library Service
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This paper discusses the implementation process of the first cloud application implemented within Melbourne Library Service, Zendesk. In particular, the paper discusses the benefits and some pitfalls of SaaS software. It also outlines some of the research we have done on the trend of cloud applications. Finally, it lists some experience learned through this implementation.
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