Tuesday 5 February 2008   0900 - 1015

PLENARY SESSION - Keynote Address

Andy Powell, Head of Development, Eduserv Foundation, UK

Repositories thru the looking glass

"I can't remember things before they happen." "It's a poor sort of memory that only works backwards," the Queen remarked.

Repositories of open access scholarly papers are a well-established part of the information landscape, at least in policy terms, and their successful delivery will almost certainly feature somewhere on the agenda of most academic libraries. Repositories are of interest not just in their own right but as a microcosm of the wider library landscape - indicating how the world is changing and how libraries need to change in response. Drawing on a range of perspectives from political and social to technical, this presentation will attempt to answer the question: what do Web 2.0 and the Semantic Web tell us about the future of repositories and, by implication, about library services generally?

Tuesday 5 February 2008   1045 - 1115

CONCURRENT SESSION 1: Library 2.0

Lynette Lewis, Yarra Plenty Regional Library, Vic

Library 2.0: taking it to the street

In October 2006 Yarra Plenty Library participated in the online learning program Learning 2.0, designed to introduce participants to the world of Web 2.0. Our journey since the instigation of this program has led us to new ways of delivering services to our community. This paper will outline the concept behind the Learning 2.0 Program, look at the Library Worker 2.0 follow-up training modules and the applications in which staff now use Web 2.0 technologies to provide new interactive services and programs for our community. It also outlines how we have shared our experiences with the wider library community.

Tuesday 5 February 2008   1120 - 1150

CONCURRENT SESSION 1: Library 2.0

Kathryn Greenhill, Murdoch University, WA

Do we remove all the walls? Second Life librarianship

Over five hundred librarians worldwide are experimenting with providing library services in the Multi User Virtual Environment (MUVE) called Second Life including a small group of Australian librarians who constructed the Australian Libraries Building. This paper describes the interface and capabilities of a MUVE, the evolution of the Australian Libraries Building and the library objects built and scripted within it. It suggests some professional advantages for librarians who experiment within Second Life and the technical and managerial considerations of setting up a library presence there. It concludes by describing how Second Life library services have evolved as librarians better understood the potential of the MUVE interface.

Tuesday 5 February 2008   1155 - 1230

CONCURRENT SESSION 1: Library 2.0

Cameron Barnes and Karan Jones, University of New England, NSW

Making a virtual community real: redeveloping eSKILLS Plus using Web 2.0

The eSKILLS Plus Web site provides information literacy (IL) instruction for postgraduates at the University of New England. A recent decision to redevelop the site raised a number of issues. What constitutes IL for postgraduates? Should eSKILLS Plus cover topics not normally regarded as library responsibilities? How could we make online learning more authentic and engaging? Could Web 2.0 approaches allow us to make something more than a collection of resources? Could we aim at creating an online learning community? How could we evaluate project outcomes? How would the redeveloped site measure up to better-resourced projects elsewhere? This paper looks at some of the answers to these questions.

Tuesday 5 February 2008   1045 - 1115

CONCURRENT SESSION 2: Library Spaces

Maxine Brodie, Macquarie University, NSW

Watch this space! Designing a new library for Macquarie University

Macquarie University is implementing a number of inter-related long-term strategies to deliver a new-generation library service that is client-centric rather than library-centric. In response to changing client expectations and to our University's new strategy, we are making significant changes to service delivery, by redefining staff roles and our organisational structure, and by rebuilding our physical and electronic presence. This paper, one of a series, focuses on changes to the Library's physical presence, and provides the background to the decision to construct a new client-centred library building that reaffirms the Library's centrality to research and learning. This paper provides a high-level overview of the key design concepts and the design process, including the utilisation of automated storage technologies to maximise the space available for clients.

Tuesday 5 February 2008   1120 - 1150

CONCURRENT SESSION 2: Library Spaces

Natalie Pang and Graeme Johanson, Monash University, Vic

Library manager perspectives of the Vocational Education Sector: investigating trends and issues within a Learning Commons paradigm

As a joint research project between Monash University and a partner organisation, the Victorian Association of TAFE Libraries (VATL), the study reported in this paper investigated challenges which face TAFE libraries. To assess the suitability of the Learning Commons concept, interviews, questionnaire surveys, and a conference dialogue between library managers were used. Important themes emerged and were evaluated. The paper explores significant findings from two surveys which show how TAFE libraries have changed as places and digital spaces.

Tuesday 5 February 2008   1155 - 1230

CONCURRENT SESSION 2: Library Spaces

Liz Burke, Jill Benn and Ralph Kiel, University of Western Australia

Claim your space: re-placing spaces to better meet the needs of the Net Generation

The challenge for the Reid Library at The University of Western Australia was the transformation of a 1960s building into a welcoming space with services and facilities appropriate for a more technologically demanding generation. A key issue was how to balance the continuing need for access to physical collections with the rapidly expanding demand for new kinds of learning spaces and facilities oriented towards on-line and collaborative learning and research. This paper outlines the approach taken to identify client needs (both physical and virtual), define and propose new service models, and transform learning spaces while maintaining access to physical collections.

Tuesday 5 February 2008   1045 - 1115

CONCURRENT SESSION 3: Repositories

Margaret Henty and Adrian Burton, Australian Partnership for Sustainable Repositories, ACT

Looking forward by looking back: APSR’s contribution to future repository planning in Australia

The Australian Partnership for Sustainable Repositories (APSR) was established in 2004 with a grant from the Systemic Information Infrastructure (SII) from the Department of Employment, Science and Training (DEST). It was one of a number of projects to benefit from official recognition of the importance of digital sustainability and the need for development of institutional repositories in Australian universities and other organisations. In four years, APSR has contributed significantly to the management of digital information in Australia, through both its development portfolio and its extensive range of outreach activities. There have been benefits to the partners and to the sector as a whole. The work undertaken and the lessons learnt provide useful information for future planning in a field which continues to expand and develop.

Tuesday 5 February 2008   1120 - 1150

CONCURRENT SESSION 3: Repositories

David Groenewegen and Andrew Treloar, Monash University, VIC

Building the ARROW community

The ARROW Project is a DEST-funded consortial effort to develop and implement intuitional repository software, and has co-developed the VITAL software with VTLS Inc. The project team has been building a community of users of this software, through the use of existing free or open source products. This paper will discuss the specific objectives of building this community, the history of our use of the various available tools, an assessment of their effectiveness and their limitations, and how we plan to move forward.

Tuesday 5 February 2008   1155 - 1230

CONCURRENT SESSION 3: Repositories

Danny Kingsley, Australian National University, ACT

Repositories, research and reporting: the conflict between institutional and disciplinary needs

In Australia, research reporting is considered a way to increase awareness of and support for opening up accessibility to research outputs. This paper explores the fundamental differences between disciplines, which extend beyond publishing outputs. Most crucially, the information-seeking behaviour of a disciplinary cohort will determine the likelihood of individuals voluntarily embracing repositories. The RQF is likely to fail to open access to Australian research. There is an inherent conflict between the needs of the institution and those of academics' 'invisible colleges', as institutional repositories exist to serve the institution and funding bodies, rather than the individual.

Tuesday 5 February 2008   1400 - 1430

CONCURRENT SESSION 4: Engaging Communities

Joann Ransom, Horowhenua Library Trust, New Zealand

Kete Horowhenua : the story of the District as told by its people

Kete Horowhenua is a community-built digital library of arts, cultural and heritage resources. It aims to get the private collections, memories and knowledge of our community sitting alongside our public collections. Many thousands of hours of labour have been contributed to the project by our community, resulting in fully keyword-searchable digital images, audio and video clips, documents, comments and web links. In late 2007, Kete Horowhenua won the 2007 3M Award for Innovation in New Zealand Libraries, and a Special Mention for North America and Oceania in the category e-inclusion at the 2007 World Summit Awards in Venice.

Tuesday 5 February 2008   1435 - 1505

CONCURRENT SESSION 4: Engaging Communities

Deb Stumm and Christine Sayer, State Library of Queensland

Queensland Stories: community, collections and digital technology at the State Library of Queensland (2006 VALA Award)

In the vast state of Queensland, the ability to create and share stories about people, places, landscapes and ecology using digital technology and the World Wide Web bridges distance and difference. The sharing of stories is the key concept around which the Queensland Stories program has been built. The program strongly aligns with the State Library's new strategic priorities and positions it as a leading institution in the field of digital technology. It promotes the State Library as a centre of creativity and learning, and provides opportunities for community engagement projects as well as the creation of user generated content for the collection.

Tuesday 5 February 2008   1510 - 1540

CONCURRENT SESSION 4: Engaging Communities

Anne Beaumont, Kelly Gardiner and Stuart Flanagan, State Library of Victoria

Conversations or evidence – an analysis of responses from members of the public to an invitation to submit their comments about State Library of Victoria images available over the Web

In late 2005 the State Library of Victoria made a small change to the page on which its images were displayed over the Web. It added a link to a form which allowed the public to send comments on an image to the State Library of Victoria. The size and variety of the response was totally unexpected. As a result of this and because of a growing awareness of the discussion about Library 2.0, the development of 'communities', and a need to devise a way to manage the responses in line with library values in regard to privacy, authenticity of information and engagement a project was devised to analyse the responses. Results of this analysis are presented with example comments followed by a brief discussion on future plans for the project.

Tuesday 5 February 2008   1400 - 1430

CONCURRENT SESSION 5: Library Spaces

Bonna Jones, RMIT University, Vic and Yen Wong, State Library of Victoria

Virtual and physical: architect Christopher Alexander on living spaces

Christopher Alexander is a controversial architect who believes that those who build physical spaces must address the question of human feeling. When combined with some ideas on metamedia literacy, there are implications in his work for the building of social online spaces, such as Inside-a-Dog, a new site being developed by the State Library of Victoria for young readers.

Tuesday 5 February 2008   1435 - 1505

CONCURRENT SESSION 5: Library Spaces

Wendy Abbott and Mark Sutherland, Bond University, Qld

Transforming the library for the new millennium

In the past decade, academic libraries have experienced dramatic change. Various developments including new information and communication technologies and new pedagogies as well as changes in how students learn are transforming the traditional role of libraries. In response, libraries are adopting a broader educational role in creating flexible, technology-rich learning spaces. This paper will trace the progress of a major library refurbishment project at Bond University illustrating how these trends have shaped the project. The paper will describe the project initiation, stakeholder input, the role of the architect, and the design stage.

Tuesday 5 February 2008   1510 - 1540

CONCURRENT SESSION 5: Library Spaces

Cathie Jilovsky, CAVAL Collaborative Solutions, Vic and Paul Genoni, Curtin University of Technology, WA

Changing library spaces: finding a place for print

This paper considers the storage options for print collections in a digital environment. Recent changes to library space use in particular are reducing the space available for print storage and forcing libraries to look to other solutions, including print repositories. Repositories potentially produce benefits to the networks of libraries they serve; to individual libraries within the network, and to the communities of researchers that using those libraries. The paper emphasises the Australian situation, and the discussion encompasses the policy developments that are necessary to optimise the benefits of a fully implemented national print repository for Australia.

Tuesday 5 February 2008   1400 - 1430

CONCURRENT SESSION 6: Publishing

Paul Mercieca, RMIT University, Vic

Publication patterns of Australian academics and the impact on open access publishing

This paper reports on research that is exploring the publication patterns and engagement with open access publication processes by Australian academics. The findings are based on a survey of academics that was administered in late 2006. The survey explores the publication process of the respondents' last article (last instance analysis), as well as discussion of their perceptions and general engagement with open access publication processes. The practice is predominantly one of focusing on international journals, possibly at the expense of local publications. While there is some support for open access publication processes, the last instance analysis suggests that this is not currently extensive.

Tuesday 5 February 2008   1435 - 1505

CONCURRENT SESSION 6: Publishing

Nancy Buckley, United Kingdom Serials Group, UK

Streamlining the stress! How Project Transfer is improving the process of journals transferring between publishers

This paper is a progress report on the UKSG project called Project Transfer. The Transfer Working Group is currently creating best practice guidelines and standards for the movement of titles between publishers. The ultimate aim of the group is to create an industry code of practice similar to the excellent work that the Project COUNTER organisation has done for journal usage statistics.

Tuesday 5 February 2008   1510 - 1540

CONCURRENT SESSION 6: Publishing

Andrew Treloar, and Cathrine Harboe-Ree, Monash University, Vic

Data management and the curation continuum: how the Monash experience is informing repository relationships

Repositories are evolving in response to a growing understanding of institutional and research community data and object management needs. This paper (building on work already published in DLib, September, 2007) explores how one institution has responded to the need to provide management solutions that accommodate different object types, uses and users. It introduces three key concepts. The first is the curation continuum, which identifies a number of characteristics of data objects and the repositories that contain them. The second divides the overall repository environment based on these characteristics into three domains (research, collaboration and public), each with associated repository/data store environments. The third is the curation boundary, which separates each of the three domain types.

Tuesday 5 February 2008   1610 - 1725

PLENARY SESSION - Keynote Address

Peter Lor, Secretary General, International Federation of Library Associations and Institutions, the Netherlands and Professor Extraordinary, University of Pretoria, South Africa

International Librarianship 2.0: some international dimensions of Web 2.0 and Library 2.0

The World-Wide Web is evolving into an interactive, multipolar social space, referred to as Web 2.0. Libraries are urged to follow suit, as implied by the term Library 2.0. A brief exploration of the evolving environment precedes a discussion of a number of trends which affect the library profession and which require attention at the international level. They include the commodification and dematerialisation of information, globalisation, and empowerment. Their effects are diverse and affect freedom of information, equity of access, and inclusion in the information society - three themes that are addressed as part of IFLA's international advocacy programme.

Wednesday 6 February 2008   0900 - 1015

PLENARY SESSION - Keynote Address

Schubert Foo , Vice Dean, SCI, Nanyang Technological University, Singapore

Going virtual for enhanced library experience: a case study of the National Library of Singapore

Amidst changing lifestyles, Internet savvy users, and the availability of large amounts of information on the Web, libraries are faced with the main challenge to remain relevant and to continue to develop innovative products and services to serve the needs of users. This paper proposes a number of roles that libraries can play in such a future: as info-concierges; as a network of inter-connected info-concierges; and as a network of true collaborations. Using a case study of the National Library Singapore (NLS), a number of initiatives currently undertaken by the library to move forward in such a direction are outlined. These include the introduction of an SMS reference service, enhanced accessibility of NLS's content through deliberate availability in users' search and social networking spaces, and the development and use of a platform that uses the principles of ''wiki" to support the formation and use of a collaborative reference network to support reference enquiries.

Wednesday 6 February 2008   1400 - 1430

CONCURRENT SESSION 7: Health Information

Garry Hall, Queensland Health

Supporting health professionals in evidence-based practice: a case study of the Clinicians Knowledge Network

The Clinicians Knowledge Network (CKN) was launched as a statewide collection of clinical knowledge resources supporting evidence-based practice within Queensland Health in 2001. This paper details developments during the period from the launch to today, making comparisons with other Australian statewide clinical knowledge resource systems. Issues affecting local implementation, in addition to strategic priorities for statewide and national clinical knowledge services, are discussed.

Wednesday 6 February 2008   1435 - 1505

CONCURRENT SESSION 7: Health Information

Terence Harrison, Royal Melbourne Hospital, Vic

Delivering the evidence to the client

This paper describes the evolution of the new Clinical Librarian role at the Royal Melbourne Hospital and how a website - 'Evidence Direct' - became central to that development. The facilities offered on the Evidence Direct website include asynchronous and synchronous communications, live access to Clinical Librarians worldwide, e-learning modules, access to an e-repository, blogs, wikis, and daily news (including RSS feeds), etc. The paper also goes on to describe how the Clinical Librarian role can have an impact upon the wider clinical governance scenario, contributing to the development of institution-wide guidelines and, in the case of RMH, to a new, major event - Evidence Week.

Wednesday 6 February 2008   1510 - 1540

CONCURRENT SESSION 7: Health Information

Geoff Lattimore, University of Western Sydney, NSW

Equity, the digital library and a new Medical School

Inequity in health care provision for western Sydney in relation to the rest of the city was a key reason for the establishment of a medical school at the University of Western Sydney (UWS). After careful planning, the first intake of students commenced their studies in March 2007. UWS was keen to establish a school that made fundamental changes from the traditional past, in: student selection processes, curricula, teaching strategies and assessment methods. Key library staff were involved in the planning from the outset, providing an excellent opportunity to help shape the form and focus of the collection and the resources available for both staff and students. This paper outlines the process of consultation and the development of an exemplary medical library, which has as its focus a strong digital collection.

Wednesday 6 February 2008   1400 - 1430

CONCURRENT SESSION 8: Intellectual Property

Vanessa Tuckfield, Canberra Institute of Technology, ACT

Intellectual Property/copyright, potentially more than just an elective

Intellectual Property training is seen to be the domain of the legal profession. This is entirely appropriate if you believe that the only people who invent or create are scientists in laboratories supported by multinationals who take out patents to protect the developments and commercialise the outputs. This paper explores the options open to Technical and Further Education (TAFE) Libraries in relation to copyright education. Utilising the Information Literacy Guidelines places a TAFE library in a unique position to provide their institution's copyright training across a wide range of subjects in a balanced compliant manner.

Wednesday 6 February 2008   1435 - 1505

CONCURRENT SESSION 8: Intellectual Property

Sandra Henderson and Matthew Walker, National Library of Australia, ACT

Development of a rights management system for the National Library of Australia's collections

This paper explains some of the work done during the Rights Management project at the National Library of Australia, looking at the background to the project, the expected benefits, the process of design and development and user engagement, and explains how some of the many challenges encountered to date have been met.

Wednesday 6 February 2008   1510 - 1540

CONCURRENT SESSION 8: Intellectual Property

Emily Hudson, University of Melbourne, VIC

Australia's new flexible copyright exception: open-ended in name only?

Almost a year after its introduction, many questions remain about the scope and interpretation of section 200AB of the Copyright Act 1968: the new 'flexible' exception for educational and cultural institutions. Unlike existing exceptions, section 200AB is drafted using a more open-ended approach, and may therefore apply to a range of activities undertaken for administrative, preservation and access purposes. But how open-ended will the exception be in practice? This presentation discusses this question, including with reference to preliminary results of a PhD project considering cultural institution law and practice in the United States and Canada, which may help identify important lessons for Australia.

Wednesday 6 February 2008   1400 - 1430

CONCURRENT SESSION 9: Management Information

David Feighan, Australian Taxation Office, Vic and Vanessa Lewis, Australian Taxation Office, NSW

Measuring your work and reporting your value as we move to Library 2.0

As libraries shift towards Library 2.0 structures and service delivery models, they face the challenge of continuing to measure and report meaningful metrics. At the same time, many host organisations have become increasingly focused on accountability and the reporting of value. This has had an impact on the rigour and detail expected of libraries when reporting to their host organisations. This paper looks at the current state of eLibrary performance metrics, and considers these metrics against the increasing demand to report more than just usage. In doing so, the paper considers the options available to libraries to measure and report value in the emerging Library 2.0 environment.

Wednesday 6 February 2008   1435 - 1505

CONCURRENT SESSION 9: Management Information

Barbara Kirkham and Peter Collins, State Library of Queensland

WRMS with legs: a customised approach to a work request management system

In 2005, the State Library of Queensland began a project to design and implement an integrated system that could manage work requests from a single platform for units with diverse activities, including IT, facilities management, document delivery and reference services. The reward at the end of a comprehensive process analysis is a sophisticated work request management system, which has satisfied its original brief and demonstrated its capacity to adapt to organisational change. This discussion describes how the practical application of a system built on a call centre model has transformed the way the State Library manages its service and information transactions.

Wednesday 6 February 2008   1510 - 1540

CONCURRENT SESSION 9: Management Information

Heather Jenks, AUT University, NZ

Utilising tools for discovery

AUT University Library is a member of LCoNZ, the Library Consortia of New Zealand which collaborated to install the Voyager system. Part of this collaborative activity included the installation of a federated searching service. The paper explores what happens when a library introduces a discovery tool, and then has to withdraw the service. The full text downloads statistics show the outcome of searches made using the EnCompass commercial federated searching service, Google Scholar and then return to a commercial federated searching service, 360 Search. The paper will detail further changes planned to ensure a successful transition into the Web 2.0 environment.

Wednesday 6 February 2008   1400 - 1430

CONCURRENT SESSION 10: Enabling Technologies

Alan Butters, Sybis, Vic

New RFID technologies & standards – what does it all mean for your library?

This paper explores practical issues of interest to libraries in two specific areas affecting RFID technology implementation the development of ISO standardisation and the debate over future technology platforms. Australian libraries are interested in knowing how they may plan for the emerging standardisation of the RFID tag data model and what this standardisation might mean for existing RFID systems. There is also growing debate about the relative merits of Ultra High Frequency (UHF) RFID systems, and whether this technology might form a future basis for library RFID systems.

Wednesday 6 February 2008   1435 - 1505

CONCURRENT SESSION 10: Enabling Technologies

Fiona Bradley, University of Technology, Sydney, NSW, Kathryn Greenhill, Murdoch University, WA and Constance Wiebrands, Curtin University, WA

Libraries interact: collaboration and community in the Australian library blogosphere

Since July 2006, a group of Australian librarians have co-ordinated the group blog librariesinteract.info (LINT). This blog was created as a forum for professional communication and discussion of change in the Australian library sector. Communication and planning is conducted using a variety of web tools including an email list, instant messaging, collaborative bookmarking and a wiki. This paper compares the experience of the LINT authors with that of other authors of collaborative library blogs, as reported in a survey of the library blogosphere in September 2007.

Wednesday 6 February 2008   1510 - 1540

CONCURRENT SESSION 10: Enabling Technologies

Ellen Forsyth, State Library of New South Wales

Fancy walkie talkies, Star Trek communicators or roving reference?  (2006 Travel Scholar)

This paper investigates the customer service benefits of using Vocera badges, which utilise a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows the help to be taken to the people and away from service desks. These communication technologies allow library staff to easily access the expertise of other staff. There are no library uses of Vocera devices in Australia at August 2007.

Wednesday 6 February 2008   1610 - 1725

PLENARY SESSION - Keynote Address

Michael Geist , Canada Research Chair of Internet and E-commerce Law, University of Ottawa, Canada

Unlocking Access: In Support of a Hands-On Internet Policy

The Internet and new technologies have ushered in a seemingly unlimited array of possibilities for access to knowledge, creativity, and public participation. Elected officials have been slow to develop the law and policy frameworks to match the Internet's potential, however, opting instead for a "hands-off approach". This presentation will highlight the role that the Internet is playing for new creativity and knowledge sharing, while identifying a forward-looking, hands-on policy approach.

Thursday 7 February 2008   0900 - 1015

PLENARY SESSION - Keynote Address

Luke Wroblewski , Senior Principal of Product Ideation & Design, Yahoo! Inc. and Principal of LukeW Interface Designs, USA

Designing for today's Web

In this presentation, Luke will dissect several important trends on the Web and their impact on the design of Web-based services and products. In particular: the trend from locomotion to manipulation and conversation (how to deal with crowded shelf space and purely digital services); the trend from sites to content experiences (how do we design when search, content aggregators, and display surfaces rule the Web); the trend from page-level interactions to micro-interactions (how can we explain available actions and their state); the move from only webmasters making content to everyone making content (what does this do to creative control). Addressing these trends is at the core of designing for today's Web.

Thursday 7 February 2008   1045 - 1115

CONCURRENT SESSION 11: Websites

Philip Hider, Sally Burford and Stuart Ferguson, Charles Sturt University, NSW

The use of information architecture guidelines by Australian libraries

This paper reports the results of a survey which aimed to examine the extent to which the information architecture (IA) of Australian library web sites is developed with reference to documented methods and guidelines. It was found that a majority of libraries used either in-house or external documents, or both, but that the nature of these documents varied greatly. The extent of libraries' control over their own web sites also varied very widely. Although documentation was considered useful in some ways, respondents were more interested in developing the necessary IA skills and competencies than in standardisation.

Thursday 7 February 2008   1120 - 1150

CONCURRENT SESSION 11: Websites

John Law, ProQuest, USA

Observing student researchers in their native habitat

This paper discusses the challenges student researchers face when attempting to locate relevant e-resources, and the challenges university libraries face in ensuring that academic e-resources are accessible and understood by student researchers. The paper presents original quantitative and qualitative research on the ways in which students access and use academic e-resources, and a comparative analysis of the role of open Web search engines in academic research.

Thursday 7 February 2008   1155 - 1230

CONCURRENT SESSION 11: Websites

Sue Owen and Kat Clancy, Deakin University, Vic

Deakin Library website 2.0: iterative change for maximum gain

The purpose of library websites is evolving. Deakin University Library originally undertook to redevelop its website to provide improved access to information, resources and services and to better meet clients in their space. The first phase redeveloped the library homepage and top level link pages. During this time, social networking applications were becoming part of higher education. There were new choices: the Library website and search tools could undergo significant metamorphosis; adopt Web2.0 functionality and move from being the public face of the online library to the public space of its online community, with students and staff as active partners in its development.

Thursday 7 February 2008   1045 - 1115

CONCURRENT SESSION 12: ILMS

Robin Murray, OCLC, UK

Building Web scale for libraries

Picture a virtual city of key internet payers. Google has a main street address as do Yahoo! and MSN, but where do libraries reside? Change is afoot based on a need from libraries and suppliers alike to reduce redundancy and generate what we define as Web scale services. This paper explores what we mean by Web scale and how libraries can achieve it.

Thursday 7 February 2008   1120 - 1150

CONCURRENT SESSION 12: ILMS

Lloyd Sokvitne, Jan Lavelle and Carmel Denholm, State Library of Tasmania

All for naught: using existing bibliographic data to deliver modern search tools

In 2006, the State Library of Tasmania undertook a process to develop a facet-enabled catalogue that would replace its traditional OPAC. It became apparent that questions concerning which facets to provide were inextricably linked with the quality and availability of data from the traditional bibliographic database. This data reflected internal and external cataloguing policies that had varied over a number of years, and the State Library found that it had to extensively correct, modify, manipulate and create a range of data in order to provide the facets it required. This paper describes those processes in detail.

Thursday 7 February 2008   1155 - 1230

CONCURRENT SESSION 12: ILMS

Alison Dellit, National Library of Australia, ACT

Collecting the best data: improving cataloguing systems

As libraries come to grips with enormous changes in information-seeking behaviour, many institutions are seeking to build "new generation" catalogues, which make resource discovery simple and fun. To fully take advantage of these changes, libraries also need to re-think what data we should be recording about our collections; and how we are recording it. The National Library of Australia is developing a new tool to streamline the process of selecting a correct subject heading. In the future, an even more radical approach to subject analysis and classification may be required to efficiently catalogue the increasing amount of born-digital information.

Thursday 7 February 2008   1045 - 1115

CONCURRENT SESSION 13: Virtual Reference

Kate Davis, Gold Coast City Council, QLD, formerly of the National Library of Australia, ACT

Be my buddy: IM and the future of virtual reference

In 2006, the administrators of the Australian virtual reference service, AskNow, entered the Instant Messaging (IM) arena. One of the first large scale, collaborative IM services in the world, the AskNow IM trial provided a unique opportunity to prove IM virtual reference as a concept, as well as to test the technology itself. This paper will discuss the rationale and impetus for the trial, explore the successes and stumbling blocks encountered during the establishment and evolution of the trial and the service model, examine the lessons learnt throughout the trial, and conclude by discussing the way forward for IM services and virtual reference.

Thursday 7 February 2008   1120 - 1150

CONCURRENT SESSION 13: Virtual Reference

Wilma Kurvink, Wesley College, VIC

A new paradigm for reference librarians in the online world: developing relationship around research and learning with library users

This paper examines the dilemmas around personal information retrieval and the role of the reference librarian in the era of readily available information sources. Research by Bilal and Kuhlthau informs the paradigm of information retrieval for learning. The paper proposes that users of online information, particularly students of all ages, create a new dimension of information use, where the librarian, as guide and intermediary, needs to assume a greater role. In an environment of increasing personalisation of information retrieval and a broader base of data sources, librarians can play a role in assisting learners with synthesis and understanding.

Thursday 7 February 2008   1155 - 1230

CONCURRENT SESSION 13: Virtual Reference

Jean McKay and Helen Bronleigh, Murdoch University, WA, Annmaree Brown and Margaret Wright, Macquarie University, NSW

Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

Chat reference, so what's new or innovative about that? It's a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at the VALA2004 Conference. Since then Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.

Thursday 7 February 2008   1400 - 1430

CONCURRENT SESSION 14: Social Networking

Kim Tairi, Swinburne University of Technology, Vic, Rob McCormack, Peodair Leihy and Peter Ring, Victoria University, Vic

Fairy tales and Elggs: social networking with student rovers in learning commons

The Learning (or Information) Commons concept has transformed and extended library services in universities worldwide and most university libraries have adopted aspects of the concept. At Victoria University (VU) the Commons has co-located related student services. Student Rovers are a key feature of the service offered. To build an online community of practice for the Rovers, VU experimented with open source social networking software. A central lesson is that, while web-based social networking is essential, the usability and reliability of any particular software is less important than the way in which such tools are used by participants. This paper will outline preliminary results of VU's evaluation of the pilot and dispel some of the myths and fairy tales around using social networking software in an educational context.

Thursday 7 February 2008   1435 - 1505

CONCURRENT SESSION 14: Social Networking

Bruce Heterick, JSTOR, New York, USA

Shift happens: how the network effect, two-sided markets, and the wisdom of crowds are impacting libraries and scholarly communication

This session will discuss the changing nature of library services and scholarly research in the networked world. Our affiliated group of not-for-profit digital initiatives - JSTOR, ARTstor, Portico, and Aluka - has a unique perspective on this shifting environment. There is ongoing discussion about the evolving Web (or Web 2.0): the migration of the Internet from a platform to a service; the network effect that encourages (and values) contributions and collaborations; and a shift in software and services to a participatory model. This evolution is changing libraries, publishing, and scholarship. In particular, it is fundamentally changing the paradigm of scholarly communication, and this presentation will examine this change.

Thursday 7 February 2008   1400 - 1430

CONCURRENT SESSION 15: Metadata

Adrian Burton, Chris Blackall and Scott Yeador, Australian Partnership for Sustainable Repositories, ACT

The metadata coalface for digital repositories

In this paper, we examine a range of metadata-related issues facing the developers and maintainers of digital repositories in Australia. We discuss metadata developments in the areas of digital preservation, repository interoperability, and collection-level discovery services in the context of a range of innovative repository projects designed to improve metadata creation, management and sharing within the Australian higher education and research sector.

Thursday 7 February 2008   1435 - 1505

CONCURRENT SESSION 15: Metadata

Basil Dewhurst, National Library of Australia, ACT

People Australia: a topic based approach to resource discovery

The National Library has been enabling electronic resource discovery since 1981, when the Australian National Bibliographic Database was launched. Over the past decade, the Library has made discovery services such as Picture Australia, Music Australia and Libraries Australia freely available to a broad public. These services ensure that researchers gain rapid and easy access to the collections of the National Library and those of other libraries and collecting institutions. This paper introduces People Australia, a new collaborative topic based resource discovery service that the National Library is creating. The paper describes the service, demonstrates how it will significantly improve cross-domain resource discovery for researchers, and describes how People Australia will interchange metadata and enable the sharing of metadata about parties.

Thursday 7 February 2008   1400 - 1430

CONCURRENT SESSION 16: Accessibility

Tony Iezzi, Vision Australia, Vic

Information access: forging new paths

Vision Australia (VA) has a bold new plan of making 100% of information available to its clients in accessible formats. Vision Australia Information Library Service has introduced a number of revolutionary new services, making current news and information available to people who have a print disability. Emphasis is on multiple access methods and format choices for clients using technology that maximises client choice. These services are being developed as part of a five year plan called the i-access program, at an estimated cost of $30 million dollars over five years.

Thursday 7 February 2008   1435 - 1505

CONCURRENT SESSION 16: Accessibility

Carla Pilarski and Debbie Posker, University of Newcastle, NSW

Reaching the audience using podcasts, SMS/texting and blogs at the University of Newcastle Library

This paper discusses and highlights the ongoing journey at the University of Newcastle Library in the use of emerging Web 2.0 technologies. The University of Newcastle Library staff have "looked ahead" and identified new exciting ways of delivering Library Information and services to assist clients, in person, or online. Specific initiatives were developed which supported the goal of using emerging Web 2.0 technologies to facilitate user collaboration to resource sharing and effective use of the Library website.

Thursday 7 February 2008   1540 - 1700

PLENARY SESSION - Keynote Address

Stuart Weibel , Senior Research Scientist, OCLC Programs and Research, USA

Making identifiers concrete (so library places and spaces don't have to be)

Libraries are about the persistence of culture, and social networks are about fluid group behaviour. Mixing these idioms will allow users to swim in the social currents of peers, all the while embedded in the aggregated, organised wisdom fixed in the treasures of social heritage -- and maybe enrich those treasures into the bargain. Achieving this vision requires systems of Web-scale standards and protocols on the one hand, and the participation of users that social networking applications promise on the other. The delivery of library services into such an environment requires rigorous notions of identity - of users, library assets, and of the shared context and content that emerge from their interaction. Dr. Weibel will share his personal view of how a better identifier architecture will help us integrate these seemingly disparate worlds.