Tag Archives: Jean McKay

VALA2004 Session 5 Fletcher

Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-5-fletcher

Online librarian – real time / real talk: an innovative collaboration between two university libraries

VALA 2004 CONCURRENT SESSION 5: Virtual Reference
Tuesday 3 February 2004, 14:35 – 15:05

Janet Fletcher

Manager, Reference and Research Advisory Services, Macquarie University Library
http://www.lib.mq.edu.au

Philippa Hair

Reference Librarian, Macquarie University Library
http://www.lib.mq.edu.au

Jean McKay

Manager Liaison Services, Murdoch University Library
http://library.murdoch.edu.au

VALA2004
VALA Peer Reviewed Paper

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VALA2004 Session 5 Fletcher Paper 73.28 KB

Abstract

Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft’s NetMeeting to enable real-time conversations via voice-over IP (VoIP).

VALA2008 Session 13 McKay

VALA Peer Reviewed PaperShibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

VALA 2008 CONCURRENT SESSION 13: Virtual Reference
Thursday 7 February 2008 11:55 – 12:30
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-13-mckay

Jean McKay

Manager Liaison Services, Murdoch University
http://wwwlib.murdoch.edu.au

Annmaree Brown

Liaison Librarian, Macquarie University
http://www.library.mq.edu.au

Helen Bronleigh

Library Systems Coordinator, Murdoch University
http://wwwlib.murdoch.edu.au

Margaret Wright

Frontline Services Manager, Macquarie University
http://www.library.mq.edu.au

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VALA2008 Session 13 McKay Paper 343.20 KB
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VALA2008 Session 13 McKay Podcast 15 MB

Abstract

Chat reference, so what’s new or innovative about that? It’s a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at the VALA2004 Conference. Since then Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.