VALA2010 Session 16 Clancy

VALA20120Usability testing: a client-centred approach to innovation

VALA 2010 CONCURRENT SESSION 16 – Usability/Portability
Thursday 11 February 2010 14:20 – 14:50
VALA Peer Reviewed PaperPersistent URL: http://www.vala.org.au/vala2010-proceedings/vala2010-session-16-clancy

 

Kat Clancy

Library Web Developer, Deakin University
http://deakin.edu.au/library

Michelle Watson

Web Cataloguing Librarian, Deakin University
http://deakin.edu.au/library

Please tag your comments, tweets, and blog posts about this session: #VALA2010

Abstract

Systematic usability testing of the library website was unheard of at Deakin University Library three years ago. However, over the last two years, a large scale usability testing program has evolved and various methodologies have been trialled and tested by the team. This paper discusses the methodologies used by the team, and the changes that were made to the Library’s search interfaces as a result of the studies. The paper provides useful insights on what we did right, and on what we need to do differently in future usability studies.

VALA2008 Session 11 Owen

VALA Peer Reviewed PaperDeakin Library website 2.0: iterative change for maximum gain

VALA 2008 CONCURRENT SESSION 11: Websites
Thursday 7 February 2008 11:55 – 12:30
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-11-owen

Sue Owen

Associate Librarian, Client Services, Deakin University Library
http://www.deakin.edu.au

Kat Clancy

Web Developer, Deakin University Library
http://www.deakin.edu.au

Please tag your comments, tweets, and blob posts about this session: #VALA2008

Abstract

The purpose of library websites is evolving. Deakin University Library originally undertook to redevelop its website to provide improved access to information, resources and services and to better meet clients in their space. The first phase redeveloped the library homepage and top level link pages. During this time, social networking applications were becoming part of higher education. There were new choices: the Library website and search tools could undergo significant metamorphosis; adopt Web2.0 functionality and move from being the public face of the online library to the public space of its online community, with students and staff as active partners in its development.