VALA2004 Session 5 Murray

Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-5-murray

The Internet Myth – Emerging Trends in Reference Enquiries

VALA 2004 CONCURRENT SESSION 5: Virtual Reference
Tuesday 3 February 2004, 14:00 – 14:30

Dr. Janet Murray

Director, Murray Consulting and Training Pty. Ltd

Cindy Tschernitz

Director, Tell Me Now
http://www.tellmenow.com.au

Please tag your comments, tweets, and blob posts about this session: #VALA2004

VALA2004 Session 5 Murray Paper 42.18 KB

Download

Abstract

This paper examines the impact of greater access to electronic information, both free and fee-based, on reference enquiries. The research methodology included an extensive literature review and interviews with reference services librarians in both Australia and overseas. The assumption that greater Internet access and use equals a decline in public and state library reference enquiries is not proven. The paper concludes with a summary of trends, predictions and scenarios of usage of state and public library reference services in an increasingly electronic age, paying special attention and emphasis to the Australian environment.

VALA2004 Session 5 Fletcher

Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-5-fletcher

Online librarian – real time / real talk: an innovative collaboration between two university libraries

VALA 2004 CONCURRENT SESSION 5: Virtual Reference
Tuesday 3 February 2004, 14:35 – 15:05

Janet Fletcher

Manager, Reference and Research Advisory Services, Macquarie University Library
http://www.lib.mq.edu.au

Philippa Hair

Reference Librarian, Macquarie University Library
http://www.lib.mq.edu.au

Jean McKay

Manager Liaison Services, Murdoch University Library
http://library.murdoch.edu.au

Please tag your comments, tweets, and blob posts about this session: #VALA2004

VALA2004 Session 5 Fletcher Paper 73.28 KB

Download

Abstract

Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft’s NetMeeting to enable real-time conversations via voice-over IP (VoIP).

VALA2004 Session 5 Phillips

Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-5-phillips

Electronic and Live: Online Reference Two Years On

VALA 2004 CONCURRENT SESSION 5: Virtual Reference
Tuesday 3 February 2004, 15:10 – 15:40

Nicole Phillips

E-Learning Librarian, Holmesglen Institute of TAFE
http://www.holmesglen.vic.edu.au

Please tag your comments, tweets, and blob posts about this session: #VALA2004

VALA2004 Session 5 Phillips Paper 1.64 MB

Download

Abstract

When the Information Commons at Holmesglen Institute of TAFE introduced a Live Help reference service in January 2002, it became the first Victorian TAFE to develop a synchronous online reference service. Email reference had been introduced earlier with little success but this did not discourage management; rather it confirmed the need to embrace a new technology that today’s Internet savvy students are familiar with. Email and telephone reference are still available, but the success of Live Help has proven that a virtual reference service can be developed at a TAFE level. This paper will discuss the experience of setting up a digital reference service; the aim is to put this work into an historical context and to show that you don’t need enormous budgets or extra staff in order to successfully implement such a service.

VALA2008 Session 13 McKay

Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

VALA 2008 CONCURRENT SESSION 13: Virtual Reference
Thursday 7 February 2008 11:55 – 12:30
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-13-mckay

Jean McKay

Manager Liaison Services, Murdoch University
http://wwwlib.murdoch.edu.au

Annmaree Brown

Liaison Librarian, Macquarie University
http://www.library.mq.edu.au

Helen Bronleigh

Library Systems Coordinator, Murdoch University
http://wwwlib.murdoch.edu.au

Margaret Wright

Frontline Services Manager, Macquarie University
http://www.library.mq.edu.au

Please tag your comments, tweets, and blob posts about this session: #VALA2008

VALA2008 Session 13 McKay Paper 343.20 KB

Download

VALA2008 Session 13 McKay Podcast 15 MB

Download

Abstract

Chat reference, so what’s new or innovative about that? It’s a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at the VALA2004 Conference. Since then Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.

VALA2008 Session 13 Kurvink

A new paradigm for reference librarians in the online world: developing relationship around research and learning with library users

VALA 2008 CONCURRENT SESSION 13: Virtual Reference
Thursday 7 February 2008 11:20 – 11:50
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-13-kurvink

Wilma Kurvink

College Head of Library and Information Services, Wesley College, Melbourne
http://www.wesleycollege.net

Please tag your comments, tweets, and blob posts about this session: #VALA2008

VALA2008 Session 13 Kurvink Paper 158.16 KB

Download

VALA2008 Session 13 Kurvink Podcast 12 MB

Download

Abstract

This paper examines the dilemmas around personal information retrieval and the role of the reference librarian in the era of readily available information sources. Research by Bilal and Kuhlthau informs the paradigm of information retrieval for learning. The paper proposes that users of online information, particularly students of all ages, create a new dimension of information use, where the librarian, as guide and intermediary, needs to assume a greater role. In an environment of increasing personalisation of information retrieval and a broader base of data sources, librarians can play a role in assisting learners with synthesis and understanding.