The Chain Gang & Information Delivery: only as good as its weakest link.
VALA 2000 CONCURRENT SESSION 14: Information Delivery
Electronic Information Resources Group Librarian University of NSW Library
Electronic Information Resources Group Librarian, University of NSW Library
Manager, Information Development and Marketing, University of Melbourne Library
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This thoughtful provocative paper examines the complex links between producers and consumers of electronic information. It highlights the difficulties involved in providing seamless access to electronic resources and for managing consumer expectations. Many librarians feel a loss of control over their ability to perform traditional service roles due to turbulent changes in scholarly information. Strategies for regaining control include identification of where failures occur, determining responsibility across the links in the chain, and communicating this information quickly to the consumer. These strategies will assist librarians in maintaining a realistic service level for consumers of electronic products in the Hybrid Library.