Working together to expand and extend the functionality of your ILMS – how to get more from your vendor
VALA 2004 CONCURRENT SESSION 10: Extending the ILMS
Sales & Marketing Manager, Civica Pty. Limited
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A collaborative working relationship with your vendor will result in positive outcomes for both parties. This paper discusses the importance of a strong customer/vendor relationship, commercial reality from the vendors’ perspective, and how to work with your vendor in developing your ILMS. Two case studies are discussed; Ngee Ann Polytechnic (a major tertiary educational institution based in Singapore) implementation of an e-Payment/cashless solution and Department of Family and Community Services’ (an Australian Commonwealth Department) implementation of a complete Single Requests Facilitator.