VALA2010 Session 16 Clancy

VALA20120Usability testing: a client-centred approach to innovation

VALA 2010 CONCURRENT SESSION 16 – Usability/Portability
Thursday 11 February 2010 14:20 – 14:50
VALA Peer Reviewed PaperPersistent URL: http://www.vala.org.au/vala2010-proceedings/vala2010-session-16-clancy

 

Kat Clancy

Library Web Developer, Deakin University
http://deakin.edu.au/library

Michelle Watson

Web Cataloguing Librarian, Deakin University
http://deakin.edu.au/library

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Abstract

Systematic usability testing of the library website was unheard of at Deakin University Library three years ago. However, over the last two years, a large scale usability testing program has evolved and various methodologies have been trialled and tested by the team. This paper discusses the methodologies used by the team, and the changes that were made to the Library’s search interfaces as a result of the studies. The paper provides useful insights on what we did right, and on what we need to do differently in future usability studies.